Be the one who keeps teams running.

Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers
• Troubleshoot and fix issues remotely, or on site when needed
• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark
• Help users with login, password, multi-factor sign-in and access issues
• Setup laptops, printers, POS devices and other hardware for customers
• Support basic Odoo questions and pass complex issues to our consultants
• Log every ticket clearly, keep customers updated and follow up until it's solved
• Write simple how-to guides for common questions
• Work with our consultants and sales team on new customer setups
  

Skills

• Diploma or degree in IT, Computer Science or a related field
• Fresh graduates are welcome; 1 year of helpdesk or IT support experience is a plus
• Good knowledge of Windows, macOS, email and basic networking (Wi-Fi, routers, printers)
• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus)
• Patient, friendly and clear when explaining technical things to non-technical people
• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)
• Organized, able to handle several tickets at once and follow through
• Own transport is an advantage for occasional on-site visits
  

Benefits

• Job position is open for fresh graduates who is willing to learn. 
• Training Program. 
• Career Development Program.
• Flexible Working Hours.
• Medical Insurance.

Education Level: Diploma or Degree 

Job languages: English